All Integrations

Coming Soon

This integration is in development. The credential and setup information below reflects what you will need when it launches.

CW
Coming SoonPro

ConnectWise

RMMBuilt by cAND/or REST API · Key Pair Setup: ~20 minutes

Migrate from ConnectWise Manage or run ConnectWise Automate alongside Helix. Import your full company, contact, ticket, and asset history in one pass — or let Automate alerts auto-create Helix tickets the same way NinjaOne does.

What You Will Need

4 fields
ConnectWise Site
Required

Your ConnectWise site identifier. Found in your ConnectWise Manage URL: app.myconnectwise.net/[site]/

Format:yourcompany
Enables →
data_migrationalert_to_ticketasset_sync
Company ID
Required

Your ConnectWise company identifier. Found in ConnectWise Manage under System → My Company.

Format:YourMSP
Enables →
data_migrationalert_to_ticketasset_sync
Public Key
Required

API member public key. Generated in ConnectWise Manage under System → Members → [your API member] → API Keys.

Format:xxxxxxxxxxxxxxxx
Enables →
data_migrationalert_to_ticketasset_sync
Private Key
RequiredSecret

API member private key. Generated alongside the public key. ConnectWise will not show it again after creation — store it immediately.

Format:••••••••••••••••
Enables →
data_migrationalert_to_ticketasset_sync

Data Flow

3 capabilities
Helix initiates
Vendor notifies Helix
Both directions
// Vendor → HelixVendor notifies Helix

Data Migration from ConnectWise Manage

Vendor → Helix

Import companies, contacts, tickets, and assets from ConnectWise Manage

ProtocolREST API call (one-time or scheduled import)
TriggerInitiated manually in App Marketplace → ConnectWise → Run Migration
AuthSite + Company ID + Public Key + Private Key
You configureCreate a dedicated API member in ConnectWise Manage with read permissions on Companies, Contacts, Service Tickets, and Assets.
Helix doesHelix maps ConnectWise entities to Helix equivalents. Run a preview first to review the mapping before committing.

Automate Alert to Ticket

Vendor → Helix

ConnectWise Automate alerts automatically create Helix tickets

ProtocolWebhook — ConnectWise Automate posts alerts to Helix
TriggerAlert threshold exceeded in ConnectWise Automate
AuthWebhook signature verification
You configureIn ConnectWise Automate, configure alert actions to post to your Helix inbound alert endpoint. Helix displays the endpoint URL in App Marketplace → ConnectWise → Setup.
Helix doesHelix parses Automate alert payloads and creates tickets. Device records are matched to Helix assets by serial number or hostname.

Device / Asset Sync

Vendor → Helix

ConnectWise Automate device records synced to Helix assets

ProtocolScheduled API Poll
TriggerHelix polls ConnectWise Automate every 4 hours for device changes
AuthSite + Company ID + Public Key + Private Key
You configureNo additional configuration needed beyond the API credentials.
Helix doesAutomate devices appear as Helix assets. Device attributes (OS, last seen, patch status) are pulled on each sync cycle.

Ready to connect?

This integration will be available in the Helix App Marketplace when it launches.

Get Early Access